The following instructions relate to exporting project data into csv (Excel) format.

To export your Project(s) Data:

  1. Log in to your Social Pinpoint Admin site

  2. In the main title bar click the Responses option

  3. On the Responses page, select the 'Export' option on top right of the page, and select comments or survey responses.

  4. You will then be sent an email allowing you to download your export (Please ensure you check your junk/spam folder if you haven't received the email. Additionally your internal IT team may have blocks in place preventing the email from being delivered.)

The resulting csv file can be opened in Excel for further analysis and reporting. You can also use the CSV to create GIS files such as Shapefiles or geoJSON.

Details on the information exported are as follows:

Field

Description

Created On

The date and time at which the comment was submitted

Type

The name of the Marker Type against which the comment was made, for those comments that are marker-based (including info markers and discussion points on existing markers)

Threads

For each comment, a sequential number will be assigned along with the marker type. If the discussion feature is turned on for a Marker, those threads will be classified as follows. These discussion comments will display the same number for the comment they are discussing and the word 'child' will be added in this column of the export. Thus showing the parent comment (original comment) and the child comments (the comments/replies made to the original comment through the use of the discussion feature). For example, Environmental Concerns-11 is the 11th Environmental Concerns Marker type comment and Environmental Concerns-11-child is a discussion comment related to Environmental Concerns-11.

Map Layers

The name of any map feature/shape that contains the marker associated with a comment, for comments that are marker-based (including info markers and discussion points on existing markers).

GeoSurvey Step

Name of the GeoSurvey step if option to 'Filter markers by GeoSurvey step' has been enabled.

Comment

The content of the comment that has been submitted

Up Votes

The number of up votes (likes) that this comment has received

Down Votes

The number of down votes (dislikes) that this comment has received

Email

The email address of the comment submitter

Phone

The phone number of the comment submitter (if applicable)

Address

The address of the comment submitter (if applicable)

Suburb

The suburb of the comment submitter (if applicable)

Postcode

The postcode of the comment submitter (if applicable)

Custom

The value of the "custom" comment field as entered by the comment submitter (if applicable)

Firstname

The first name of the comment submitter (if applicable)

Lastname

The last name of the comment submitter (if applicable)

Review Notes

Any review notes that have been entered against this comment during moderation/review

Response Text

The public response entered by an administrator against this comment (if any), as part of moderation/review

Reply

Indicates whether this comment represents a reply, or a discussion item against an info marker, a zone, or another marker

Replied Summary

For those comments representing discussion items, Replied Summary will contain a reference to the parent comment to which the discussion item applied:

  • For info marker discussions: "Information Marker: <info marker summary>"

  • For zones: "Zone: <zone name>"

  • For markers: "Comment: <receipt number>"

Reviewed

Indicates whether this comment has been reviewed by an administrator (true/false)

Reviewed At

For reviewed comments, the date & time at which the comment was reviewed

Moderated

Indicates whether this comment has been moderated (true/false)

Moderated At

For moderated comments, the time at which the comment was moderated

Project

The name of the map or ideas wall project against which the comment was submitted

Receipt

The unique receipt for this comment, as communicated to the user on submission

Latitude

The latitude of an associated marker, for comments that are marker-based (including info markers and discussion points on existing markers).

Longitude

The longitude of an associated marker, for comments that are marker-based (including info markers and discussion points on existing markers).

Photo URL

A link to the image that was attached to the comment (if any)

IP/Visit Address

The IP address of the device on which the respondent submitted the comment

Referrer

The domain respondents have clicked through to reach your project

Browser

Name of browser respondent is using

Device Type

Type of device respondent is using

Country, Region, City

Geographic details of respondent

View On Map

Contains a hyperlink that will open the comment on the project map

Sentiment

The sentiment that has been applied to the comment (Positive, Negative, Mixed, Neutral).

Layer Information

A column is created for each layer in the map, and for those comments that have been created against a marker, the name of the associated feature/shape in which the marker was dropped is recorded.

Survey Response Values

For those comments that are created against a marker that also involves a survey, a column is created for each question and option created for the survey, containing the value entered per response. Response values are appended identified by:

  • a combination of the name and value (.e.g: "QuestionName - OptionValue") for questions that have been defined as Checkbox or Rank questions

  • the name of the question for all other question types

Tag Information

A column is created for each tag defined in the project, identifying the specific tags associated with each comment during the review/moderation process

*Please note the columns you see in your export will depend on your Subscription level.

Did this answer your question?