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Our Third Party Services and Sub-Processes
Amy Truran avatar
Written by Amy Truran
Updated over a week ago

ℹ️ To make Social Pinpoint tick we use a collection of third party service providers which ensures we continue to be the market leader as a community engagement platform. We focus on utilizing world class providers of analytics, performance and hosting services. We outlines these services below.

We believe in transparency so disclose these services as well as enabling us to meet additional privacy laws such as GDPR. Each provider is listed with a brief description and you can always contact us at support@socialpinpoint.com for further details

Please note that we constantly evaluate third-party services for compliance and to ensure we use the best products available. We keep this list updated as and when the services we use change.


Hosting

Atlassian Tools - JIRA & Confluence

Runs our support system and help portal

Amazon Web Services (AWS)

Hosts your Social Pinpoint site as well as our internal and external support sites, such as support.socialpinpoint.com

Specifically we make sure of a number of AWS services

  • Certificate Manager (SSL)

  • Cloudfront (CDN)

  • EC2

  • RDS for data storage

  • Elastic Cache

  • S3

  • AWS Comprehend

  • Lambda

wpEngine

Hosts our Social Pinpoint website

Sendgrid

Provides email sending services

Analytics

Google Analytics & Segment

Tracks website & product analytics

Product Features

Browser-update.org

Provides browser support detection

Cookieconsent

Provides regional cookieconsent support

Intercom

Our live chat and support system

Google API

For geocode look ups as well as Google basemaps

Mapbox

Provides various mapping features

Openstreetmap

Provides a basemap option

Stripe

For online payment and subscription management

URL2PNG

Live image capture for reporting

Diagnostics

Appsignal/TrackJS

Error detection and reporting

Browserstack

For browser testing

Site24x7

For uptime and availability monitoring and runs our status.socialpinpoint.com site

LogDNA

Log aggregation

Marketing

Drip / Hubspot

Our email marketing platform

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