ℹ️ To make Social Pinpoint tick we use a collection of third-party service providers which ensures we continue to be the market leader as a community engagement platform. We focus on utilizing world class providers of analytics, performance and hosting services. We outline these services below.
We believe in transparency so disclose these services as well as enabling us to meet additional privacy laws such as GDPR. Each provider is listed with a brief description, and you can always contact us at support@socialpinpoint.com for further details.
Please note that we constantly evaluate third-party services for compliance and to ensure we use the best products available. We keep this list updated as and when the services we use change.
Atlassian Tools - JIRA & Confluence
Runs our support system and help portal.
Amazon Web Services (AWS)
Hosts your Social Pinpoint site as well as our internal and external support sites, such as support.socialpinpoint.com.
Specifically, we make sure of a number of AWS services.
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Certificate Manager (SSL)
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CloudFront (CDN)
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EC2
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RDS for data storage
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Elastic Cache
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S3
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AWS Comprehend
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Lambda
Certificate Manager (SSL)
CloudFront (CDN)
EC2
RDS for data storage
Elastic Cache
S3
AWS Comprehend
Lambda
wp Engine
Hosts our Social Pinpoint website
SendGrid
Provides email sending services
Analytics
Google Analytics & Segment
Tracks website & product analytics
Product Features
Browser-update.org
Provides browser support detection
Cookie consent
Provides regional cookie consent support
Intercom
Our live chat and support system
Google API
For geocode look ups as well as Google basemaps
Map box
Provides various mapping features
Open street map
Provides a basemap option
Stripe
For online payment and subscription management
URL2PNG
Live image capture for reporting
Diagnostics
App signal/Track JS
Error detection and reporting
Browser stack
For browser testing
Site24x7
For uptime and availability monitoring and runs our status.socialpinpoint.com site
Log DNA
Log aggregation.
Marketing
Drip / HubSpot
Our email marketing platform.