Social Pinpoint FAQs

Frequently Asked Question for Social PInpoint

Oliver Bates avatar Tessa Mullet avatar Matt Mullet avatar
44 articles in this collection
Written by Oliver Bates, Tessa Mullet, and Matt Mullet

Can I set up a domain forward or redirect for my Social Pinpoint project?

Considerations for setting up a domain forward on your project
Tessa Mullet avatar
Written by Tessa Mullet
Updated over a week ago

Setting Up a Custom Domain

Considerations for setting up a custom domain across your Social Pinpoint account
Tessa Mullet avatar
Written by Tessa Mullet
Updated over a week ago

Using Survey Variables / Survey Piping

Guide to using survey variables to personalize your surveys
Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Can stakeholders submit more than one up/down vote per comment?

Parameters surrounding votes on Map or Ideas Wall comments.
Tessa Mullet avatar
Written by Tessa Mullet
Updated over a week ago

How do I delete comments or survey responses

Use this guide to delete test or pre-seeded comments
Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How Do I Integrate with Zoom

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How are Ranking Question Results Calculated

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How To Prevent/Allow Pin Drops in the Map?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I enable two finger scroll when a map is embedded

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I add more than 6 markers to my map?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I delete my project?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I share my project internally for review

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I grey out the non-project area?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Auto-Detect or Lock a Language

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I embed Social Pinpoint tools into my website

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Change Marker Clustering Settings

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Can I clone/copy my project?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Does Social Pinpoint support multi-language?

Matt Mullet avatar
Written by Matt Mullet
Updated over a week ago

Can users switch between satellite and street view?

Using Multiple Base Maps
Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

User Permission Levels

How to edit and setup user permissions.
Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I convert my GIS data to WGS84 - EPSG:4326

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I make my legend clickable

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How can I add new users to my account

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Why can't I move/edit points on my uploaded layer

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Do you integrate with any other engagement tools?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Can I connect my Social Pinpoint site to my website analytics - [Google Analytics]?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Do you have a sample set of common Terms & Conditions for Social Pinpoint projects?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I activate my project so that people can see it? [make my project live]

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Why can't I create a new project?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Can I change the domain name URL (link) to my project?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

Can I create a private / internal project?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I change the order of my legend?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I 'hide' all comments from the public but still keep them saved for admin use?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I tag a link with a Zone (Layer) or Sidebar ID in the welcome info?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I highlight my points/marker layers?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I enable/disable social media (facebook/twitter) from my project?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I convert a SHP Shapefile file to GeoJSON

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How does Social Pinpoint work on mobile devices?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I close my project when I don't want any more comments/ survey responses?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I embed a video into the welcome screen, sidebar or information marker

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How do I delete or move Information Markers

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

What is the character count limit on my project?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

What are the recommended image sizes per tool?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago

How to I remove the Terms & Conditions?

Oliver Bates avatar
Written by Oliver Bates
Updated over a week ago